ALIDINA SYSTEMS
Help for using ALIDINA products
Start with the official learning resources for common product and business workflows. Contact support when the guidance does not resolve the issue or when access and onboarding need attention.
Self-service learning
The Learn hub covers choosing a POS, stock and debtor records, branch considerations, pricing and the difference between voids, refunds and customer credit.
Contact support safely
WhatsApp or call +256 701 183595, or email beviphic@gmail.com. Never send your password, PIN or session token in a support message.
Business access
Each existing business uses its own tenant link. If the sign-in page says a business link is required, return to the public POS information page or contact support for the correct link.
Provide enough context for useful support
Describe the screen or workflow, what you expected and what happened. Use your existing business-specific link for sign-in; the public website is a place for product information and help. Avoid sending passwords, PINs or session tokens. If sharing a screenshot, remove unrelated customer or financial details first. The Learn guides explain common concepts, while account access and product issues can be raised through the official contact channels. Sales and demonstration enquiries belong on the contact page so they can be discussed separately.